RMS really took good care of me, despite the fact that it took quite a while to get my car to stop overheating. And then the interior heat system was blowing cold air. Neal said that that wasn't going to do with the 30-degree weather blowing in soon. RMS supplied a rent car for the last 2 days, let me use a 10% off coupon that had expired a few days before, got me a free new radiator under warranty, supplied a free new thermostat and bleeder -- all for the same price that they had originally quoted me for new coolant fans. I've been going to RMS for everything for the past 20 years, and I feel that they realized that I'm a loyal customer and treated me like a queen. They are a fine, upstanding outfit that you can trust.