5

This is the second time I've used RMS as recommended by a long time customer. I could not be more satisfied with the quality of the work and the price. Always friendly and they get the job done when promised. As a single mom with one car this is very important. Five plus stars!

5

The car looks great, I'm happy with the work!

4

Everyone makes mistakes, and every company does as well. There are essentially 4 avenues one can take when a mistake is discovered: 1-deny responsibility; 2-blame someone else; 3-deny that there is even a mistake; or 4-admist responsibility and get to work on fixing the mistake. The measure of a person or an institution is how they handle it once the mistake is revealed. RMS made a mistake, they didn't adequately do a quality check upon repairing my engine. It was leaking coolant, and thus the one thing that was working correctly on my vehicle before I took it in to RMS was, now, not working. I didn't even make it out of the parking lot. RMS didn't not try to deny or deflect responsibility. It took 3 trips to their shop over the course of 8 days, but it seems that all the leaks are now plugged. All of the leaks had to do with their repairs. How do I know that? RMS told me so. That is another indication of how they measure up to what I expect from a person or a company. They told me flat out that they when they took apart my engine, an 'o' ring that leads to the compressor got rotated and thus the seal integrity was compromised. They didn't try to hide that fact. And, I am happy to report that I not only received stellar service, but it was friendly and honest.

5

Jeff (& Byron), Thanks for taking care of my urgent car needs with your extraordinary customer service. It's so wonderful to know you are there and I can trust you to find, solve the problem & get me back on my way. I appreciate you all. Jeff, you're the best! Byron, congrats on finally getting moved into your new house. Sorry I missed seeing you. Jeannie

5

I didn't think there was much chance of having my truck serviced on a Saturday, but when I called, they immediately told me that there was. They analyzed it quickly and gave me an estimate within about an hour. The truck was ready just a few hours after that. I may have just been lucky, but it seemed like their normal way of doing business. Thank you!

5

Did my repair in timely manner and job cost was less thank I was quoted

5

Rear brakes needed repairs...job done within time/cost estimates. Kudos again to the front desk and mechanic/technician team.

5

The entire staff at RMS is great! From Jeff at the desk, to all the mechanics, and including whoever drives the shuttle, customer service is at the top of their list and it shows.

5

I had an emergency and my car was taken care of quickly and fit into an already busy schedule. Jeff replaced a small body part peice and gave me the highest discount allowed from your coupon sent to me

5

Very convenient location for me. Jeff went above and beyond to get my car fixed....it broke down at the worst time....as always. He got me back in my wheels in 1 day....thanks Jeff and the crew at RMS. Service excellent. You are the greatest!!!

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