Everyone makes mistakes, and every company does as well. There are essentially 4 avenues one can take when a mistake is discovered: 1-deny responsibility; 2-blame someone else; 3-deny that there is even a mistake; or 4-admist responsibility and get to work on fixing the mistake. The measure of a person or an institution is how they handle it once the mistake is revealed. RMS made a mistake, they didn't adequately do a quality check upon repairing my engine. It was leaking coolant, and thus the one thing that was working correctly on my vehicle before I took it in to RMS was, now, not working. I didn't even make it out of the parking lot. RMS didn't not try to deny or deflect responsibility. It took 3 trips to their shop over the course of 8 days, but it seems that all the leaks are now plugged. All of the leaks had to do with their repairs. How do I know that? RMS told me so. That is another indication of how they measure up to what I expect from a person or a company. They told me flat out that they when they took apart my engine, an 'o' ring that leads to the compressor got rotated and thus the seal integrity was compromised. They didn't try to hide that fact. And, I am happy to report that I not only received stellar service, but it was friendly and honest.