I had a very good experience with RMS. I wouldn't have gone originally because of the appearance from the road. Though, I don't know how an auto-repair shop should look cleaner...My roommate Jesse got brake work done on his truck the day before, and he suggested the place because of the friendly and quick service. They offered to get me a ride to work when I dropped my car off, and would have been willing to pick me up as well. I work up by the Beltway and I-45, which is at least 30 mins. from RMS. So, if my roommate didn't work in the same office, that would have been very helpful. The repairs all seem good. It was very helpful that they could take care of figuring out the problem, getting the parts, and making the repairs all in a single business day. Though they forgot to tighten the bolt on my windshield wipers, Jeff also didn't charge me for that. And I was told what was wrong when I first dropped it off, so I just did it myself. All in all, I felt comfortable at RMS, which is new for me in auto-care. Jeff puts in a good effort keeping the place friendly and quick. They treat it as a service, and it's an excellent one.