Everyone is extremely polite,courteous,and quick to make you feel like you're their 1st priority. I've been goin to RMS on Westheimer for approx 10 years and would never think to go anywhere else. 95% of the time, I get my car back the same day!! They even provide shuttle service so you can get back home safely, or if you need to get to work in a hurry. I've never experienced anything less than top-notch service from RMS auto care !!!!