The good folks at RMS Auto Care have helped me out yet again. They're helping me figure out what went wrong with my car when I took it somewhere else for some service. Obviously, the first thing I did wrong was to go somewhere else for service! But didn't hold that against me - which was right nice of them. They just jumped in and figured out what might have happened, and gave me advice on how to proceed. So very helpful, courteous and generous. RMS is not exactly in a convenient location for me to go to usually, but I think the value they deliver outweighs the inconvenience.