I have been using RMS for a few years now, but more "behind the scenes" as it was a shared car until recently. This past weekend was my first solo trip there and everyone is so helpful! I got an oil change and they checked out everything for me and even switched out a wiper blade that was acting off at no additional fee. The guys were super helpful and accommodating. This is not a pushy shop trying to get you to go broke, in fact, they seem to celebrate ways you can save money and that makes the whole experience that much better. Car repairs can be a pain, but when you have great people working to make it as painless as possible, it's all worth it.