Whitney can give a TED Talk on being a service advisor (how to balance being professional with being personable). I like especially how they use everything from the camera on a smart phone, easy to read graphs and itemization, and even text message to make sure I understand everything! Most important, I love that they love their community and are always looking for ways to give back! Yes, I highly recommend RMS because the sign says "Auto Care" but they also do really good job of taking care of people too!